Polityka wysyłki
Shipping Policy
Last Updated: August 2026
Thank you for shopping with MUUNV. We are committed to delivering your order safely and efficiently. Please read the following shipping policy before placing your order.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be extended during holidays, promotional events, or periods of exceptionally high order volume.
Shipping Rates & Delivery Time
| Destination | Order Value | Shipping Fee | Estimated Delivery |
|---|---|---|---|
| Europe | €50 or more | Free | 8–15 Business Days |
| Europe | Under €50 | €10 | 8–15 Business Days |
Delivery times are estimates and begin once your order has been shipped.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active after shipment, depending on the carrier.
Shipping Destinations
MUUNV currently ships to most countries within Europe.
If your country is unavailable during checkout, please contact our customer support team for assistance before placing your order.
Shipping Delays
Although we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Customs inspections
- Severe weather conditions
- Public holidays
- Transportation disruptions
- Carrier delays
- High seasonal shipping volume
Estimated delivery dates are not guaranteed.
Customs & Import Duties
For most European destinations, no additional customs duties are expected.
However, customers are responsible for any customs duties, import taxes, or government fees imposed by local authorities where applicable.
MUUNV is not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If an incorrect or incomplete address results in delivery failure, additional shipping charges may apply.
If you notice an error in your shipping address, please contact us immediately after placing your order.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery period, please contact us.
Our customer support team will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.
Refused Deliveries
If a shipment is refused by the customer without prior authorization or returned due to an incorrect shipping address, any shipping charges, return shipping costs, customs fees, or handling fees incurred may be deducted from the refund where permitted by applicable law.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the damage
- Clear photos of the package and product
Our team will review your request and provide an appropriate solution.
Split Shipments
In certain cases, items from the same order may be shipped separately to ensure faster delivery.
If this occurs, you will receive separate tracking information for each shipment.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
MUUNV Customer Support
Website
Business Hours
Monday – Friday
09:00 – 18:00 (GMT)
Average Response Time
Within 24 Business Hours