Polityka zwrotu kosztów
Refund & Return Policy
Last Updated: August 2026
At MUUNV, customer satisfaction is one of our highest priorities. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds in accordance with the policy below.
14-Day Return Policy
We offer a 14-day return policy, meaning you have 14 calendar days from the date you receive your order to request a return.
To be eligible for a return, the item must:
- Be unused and in the same condition as received.
- Be returned in its original packaging.
- Include all accessories, manuals, and components (if applicable).
- Include proof of purchase or your order confirmation.
Returns requested after the return period may not be accepted.
How to Request a Return
Before returning any product, you must contact our customer support team for authorization.
Email:
Please include:
- Order Number
- Customer Name
- Reason for Return
- Photos or videos (if the item is damaged or defective)
Returns sent without prior authorization will not be accepted.
Return Address
All approved returns should be sent to:
Anna Nowak
ul. Słoneczna 17/8
50-305 Wrocław
Dolnośląskie
Poland
Phone: +48 693 421 857
Customers should not ship returns to the sender address shown on the original parcel unless instructed by our support team.
Return Shipping Costs
If the return is due to:
- Customer preference
- Ordering the wrong product
- Ordering the wrong size or model
- No longer wanting the item
the customer is responsible for the return shipping costs.
If the return is caused by:
- Manufacturing defects
- Shipping damage
- Incorrect item received
- Missing parts caused by our error
MUUNV will provide an appropriate solution, which may include a replacement, repair, refund, or reimbursement of reasonable return shipping costs where applicable.
Damaged, Defective or Incorrect Products
Please inspect your package immediately upon delivery.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.
Please provide:
- Order Number
- Description of the issue
- Clear photographs or videos
Our support team will review your request and respond as quickly as possible.
Non-Returnable Items
For hygiene, safety, or legal reasons, the following items cannot be returned unless they are defective:
- Personalized or customized products
- Gift Cards
- Digital products
- Perishable goods
- Hazardous materials
- Flammable liquids or gases
- Personal care products after opening
- Clearance or Final Sale items (unless required by applicable law)
Products showing signs of misuse, accidental damage, unauthorized repairs, or excessive wear may not qualify for a refund.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, please return the eligible product and place a new order.
Order Cancellation
Orders may be cancelled only before they have entered processing or shipping.
Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the item, you may request a return after delivery in accordance with this policy.
Refused Deliveries
If a shipment is refused without prior authorization, or cannot be delivered due to an incorrect or incomplete shipping address provided by the customer, any return shipping charges, customs fees, storage fees, or handling costs incurred may be deducted from the refund where permitted by applicable law.
European Union Customers
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason, subject to applicable consumer protection laws.
Returned goods must:
- Be returned in their original condition.
- Include all accessories and packaging.
- Include proof of purchase.
Customers are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.
This statutory right does not affect any additional rights provided under our voluntary 30-day return policy.
Refund Process
Once we receive your returned item, it will be inspected within 3–5 business days.
If your return is approved:
- Your refund will be issued to your original payment method.
- Refunds are generally processed within 10 business days.
- Your bank, PayPal, credit card provider, or payment institution may require additional processing time before the funds appear in your account.
Partial Refunds
In certain situations, only a partial refund may be granted, including but not limited to:
- Returned items showing signs of use.
- Missing accessories or original packaging.
- Damage caused by improper handling after delivery.
- Returns not meeting the eligibility requirements described in this policy.
Where applicable, MUUNV will explain the reason for any partial refund.
Late or Missing Refunds
If more than 15 business days have passed since your refund was approved and you have not received it:
- Check your bank account.
- Contact your credit card provider or payment institution.
- Contact your bank.
If you still have not received your refund, please contact:
Need Help?
If you have any questions regarding returns or refunds, our customer support team is here to help.
MUUNV Customer Support
Website
Business Hours
Monday – Friday
09:00 – 18:00 (GMT)
Average Response Time
Within 24 Business Hours